FAQs - Frequently Asked Questions
Q: What types of furniture and decor do you offer?
A: We provide a wide range of furniture for living rooms, bedrooms, dining rooms, home offices, and outdoor spaces. Our decor items include lighting, rugs, wall art, mirrors, and accessories like vases and candles.
Q: Are your products customizable?
A: Yes, many of our furniture pieces and decor items can be customized to fit your preferences, including dimensions, materials, and colors.
Q: Can I purchase furniture and decor separately from your home decoration services?
A: Absolutely! While we recommend pairing items with our design services for a cohesive look, you are welcome to purchase individual pieces directly from us.
Q: Are your furniture items durable?
A: Yes, we carefully select high-quality materials and craftsmanship to ensure all our products are durable and long-lasting.
Q: Do you offer eco-friendly furniture?
A: Yes, we offer a selection of eco-friendly furniture made from sustainable materials.
Q: Can I see product samples or a catalog before purchasing?
A: Yes, you can explore our product catalog on our website or request specific samples during your consultation.
Q: Do you offer delivery services?
A: Yes, we offer delivery for all furniture and decor items. Delivery charges and timeframes vary based on your location and the size of the items.
Q: How long does delivery take?
A: Delivery timelines depend on the product’s availability and your location. We’ll provide an estimated delivery date at the time of purchase.
Q: What payment options do you accept?
A: We accept major credit cards, bank transfers, and online payments.
Q: Do you offer refunds or exchanges?
A: Yes, we accept returns or exchanges within 14 days (Mon - Fri) of delivery, provided the items are unused and in their original condition. Please refer to our return policy for more details.
Q: Are there any warranties on furniture?
A: Yes, most of our furniture comes with a manufacturer’s warranty. The specifics will depend on the product.
Q: How do I request a customized piece?
A: During your consultation or purchase, let us know your preferences for customization. We’ll work with you to create a design that suits your needs.
Q: What if I need help choosing the right furniture or decor?
A: Our design experts are here to help! Contact us for a consultation, and we’ll guide you in selecting the perfect pieces for your space.
Q: How can I contact you for questions or support?
A: You can reach us via:
Email: infohotmail@dreamdesignes.com
Phone: +33676213187